Refund policy

RETURN & REFUND POLICY — PawDock

Right of Return — 30 Days
You have the right to return your order within 30 calendar days from the date you receive your product, no questions asked. If for any reason PawDock is not what you expected, we will exchange it or issue a full refund without any hassle.

Manufacturing Defect Guarantee — 90 Days
If your PawDock grooming hammock presents any manufacturing defect, failure in the mesh fabric, frame, straps, or any component under normal conditions of use, you have 90 calendar days from the date of receipt to make a claim. In that case we will send you a replacement product or issue a full refund at no additional cost.

Return Conditions
For returns due to change of mind to be accepted, the product must be in the same condition as received: unused, with all original packaging intact. Returns due to manufacturing defects are accepted regardless of the condition of use, provided the defect is not the result of misuse or accidental damage.

How to Start a Return
To begin the process, email us at pawdock@use.startmail.com with your order number and the reason for your return. Our team will get back to you within 48 hours with instructions on how to proceed.

Return Shipping Costs
Return shipping costs are the responsibility of the customer in cases of change of mind returns. In cases of manufacturing defects, PawDock covers all shipping costs for both the return and the replacement product.

Refund
Once we receive and verify the returned product, we will process a full refund of the amount paid within 5 to 10 business days using the same payment method used in the original purchase.

Damaged Products
If you receive a product damaged during shipping, contact us at pawdock@use.startmail.com with photographs of the damage within 48 hours of receipt. We will send you a replacement product or issue a full refund at no additional cost.